Privacy Policy

Last updated: January 2025

Introduction

Waytale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Information You Provide

Account information (email address, name)
Profile preferences (narrator choice, language settings)
Payment information (processed securely through Apple App Store)
Feedback and correspondence

Information Collected Automatically

Location data (when you grant permission)
Device information (device type, operating system, unique identifiers)
Usage data (app features used, POIs visited, listening patterns)
Log data (IP address, access times, app crashes)

How We Use Your Information

We use your information to:

Provide location-based audio guides
Personalize your experience based on preferences
Process purchases and manage subscriptions
Improve our services and develop new features
Send important updates about the service
Respond to your requests and support needs
Ensure security and prevent fraud

Location Data

Waytale requires access to your device's location to provide our core service of location-based audio guides. We collect location data only when the app is in use and you have granted permission. You can control location permissions through your device settings at any time.

We use location data to:

Trigger audio content for nearby points of interest
Show your position on the map
Provide walking directions to POIs
Improve content recommendations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

With service providers who assist in operating our app
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets
With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, unless we are required to retain it for legal purposes.

Your Rights and Choices

You have the right to:

Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing
Withdraw consent where we rely on consent for processing
Opt-out of marketing communications

To exercise these rights, please contact us at privacy@waytale.app.

Third-Party Services

Our app may contain links to third-party services or integrate with third-party platforms (such as Apple Sign In, payment processors). These third parties have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@waytale.app
Website: waytale.app